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ii New platform opinions?
AnthonyL
Posted: 12 December 2017 18:35:47(UTC)
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I've just been on the new platform:

Message history gone
Document history - there but only under "Migrated documents"

I'm surprised they thought to bring my investments over?

If I recall when the ii website was migrated from ample(?) some years ago a lot of history was lost. Why?

Not had a thorough search round but whenever sites "update for a better experience" it seems that useful features are lost. All for the benefit of Apps on smartphones it seems.

Anyone else got a view?
Sara G
Posted: 12 December 2017 19:42:06(UTC)
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Early days, but so far it seems OK. The look and feel is slicker (and yes it does look like a phone app primarily) but I haven't traded yet, so that will be the acid test.

Key benefits:

- The new SIPP provider sounds better than the last one - many of us had problems receiving tax relief due to issues with the provider that were never fully explained.

- More flexibility in terms of adding money

- Ability to hold foreign currency, although I have not tried this

Key disadvantages:

- Splits shares and funds onto separate tabs (although you can select an alternative view and see them altogether, but this is not as good as the HL site where you can separate them but still see them on the same page.

- Is the security better or worse? There is now a 12 character password limit and no symbols are allowed (I think), and the PIN stage has been removed. OTOH they now don't ask you for your full password (which I assume is safer as this is what HL and banks do).

Aside from that, the fee structure remains reasonable so I will give it a while and then consider transferring the rest of my HL SIPP across (I transferred the whole lot a couple of years back following RDR but then started using HL again when there were problems with ii.)
Ludditeme
Posted: 12 December 2017 20:09:47(UTC)
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I’m with you on the history, but will try to be positive and use it a while. I also haven’t traded yet, and don’t intend to be a pioneer!

I did note that there is an X-ray tool, which initially looks more promising (5 min try at lunch) than a couple of the freebies I’ve tried previously.

Amateur hour
Posted: 12 December 2017 21:28:51(UTC)
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Some nice features, but I can’t wait if the ‘dividend pay-away immediately’ option still works. Does anyone know how I can check? Will be annoying if I have to do it manually.
Micawber
Posted: 13 December 2017 08:11:28(UTC)
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As I understand it, II customers are now migrated to the former (and fairly new) TD platform. Coming from the TD side myself, I am relieved that the integration appears to have gone seamlessly so far with no obvious change from the status quo ante apart from the charging structure which for my pf is about the same, but now carries the option of buying funds without an additional platform holding charge if I understand things right.
1 user thanked Micawber for this post.
Mr Helpful on 13/12/2017(UTC)
Alan Selwood
Posted: 13 December 2017 18:04:33(UTC)
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Whenever Micawber is unsure about something, it makes me think that it must be far too complicated for 99.999% of users!
2 users thanked Alan Selwood for this post.
dlp6666 on 13/12/2017(UTC), c brown on 14/12/2017(UTC)
eain
Posted: 13 December 2017 18:14:25(UTC)
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how do you find your dividends?
Micawber
Posted: 13 December 2017 23:10:09(UTC)
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eain;54225 wrote:
how do you find your dividends?

In the transaction history, if II = TD
Geoff N
Posted: 14 December 2017 07:27:01(UTC)
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For original Interactive Investor clients unit trust dividends will no longer be automatically reinvested in the same funds or automatically paid out. Proceeds sit on the account in cash with options either to invest by yourself online in the fund or funds of your choice, or by regular payment on 20th monthly [cheaper option}.If you require cash to be paid out you will need to request this online as needed. Dividends on stocks and Investment Trusts can still be automatically reinvested in the same holding however cash still needs to be requested online.
None of these changes were sufficiently clear in their original detail. I obtained the above information only via a very long phone call which included waiting 30 minutes to be connected to a customer rep. Even he wasn't entirely sure and there were several long pauses whilst he sought clarification from colleagues.
The new site is a vast improvement on the old one however if there are now far fewer options on unit trust dividends I am not sure that I wouldn't rather have the old system instead.
I have raised a written query about these new procedures with them and if I am advised of anything different to the above I will post details.
4 users thanked Geoff N for this post.
Amateur hour on 14/12/2017(UTC), Sara G on 14/12/2017(UTC), AnthonyL on 14/12/2017(UTC), dlp6666 on 14/12/2017(UTC)
Amateur hour
Posted: 14 December 2017 07:42:21(UTC)
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Thanks Geoff, that’s really helpful, even if the news is unwelcome. Not having automatic pay away of dividends as an option is just daft....
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