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Citywire Money needs your feedback
Mary Hamilton (Citywire)
Posted: 09 February 2011 11:32:07(UTC)
#1

Joined: 05/11/2010(UTC)
Posts: 61

We’re going to be making some exciting changes to the website and we’d love your feedback about them. The first change you’ll see is to some of our fact sheets – we've changed the way we display data about funds and fund managers, and we're going to be upgrading the rest of our fact sheets (shares, investment trusts, etc).

This week our new navigation bar and home page will be making their first appearance on the site – we hope you like them! There are more changes to come over the next few months – and we'd love to know what you think about the changes.

If you’re willing and able to take part in a 90-minute focus group in central London on Wednesday 16 February starting at about 6.15pm, we’d love to hear from you - and we’ll pay you £40 for your trouble. If you’re interested, please contact Anna Williams at awilliams@citywire.co.uk.

If you can’t make it to the focus group, we still want to know what you think. We know people have been having some trouble with the site recently, with it running slowly or comments not working – we’re working on fixing those problems, so if you experience anything weird or not working, leave a comment here or let me know at mhamilton@citywire.co.uk. And if there’s anything you’d like to see us change – or anything you think we shouldn’t change at all – please let me know.
EARLY BIRD
Posted: 09 February 2011 12:24:08(UTC)
#2

Joined: 09/02/2011(UTC)
Posts: 4

I would like to be able to add " Cash" on my portfolios and to be able to record shares such as Nestle, Siemens, etc BUT cash is the most important thing missing. Thank you.
mark senior
Posted: 09 February 2011 12:24:49(UTC)
#3

Joined: 20/09/2010(UTC)
Posts: 123

Thanks: 16 times
Was thanked: 53 time(s) in 37 post(s)
The "My Portfolio" section doesn't seem to work at all on the mobile site and doesn't work properly if viewing the full site from my Dell streak using Android 2.2

mark senior
Posted: 09 February 2011 12:25:59(UTC)
#4

Joined: 20/09/2010(UTC)
Posts: 123

Thanks: 16 times
Was thanked: 53 time(s) in 37 post(s)
I would also like to be able to list foreign shares in my portfolio, eg Google
Brian Rider
Posted: 09 February 2011 12:45:57(UTC)
#5

Joined: 08/09/2010(UTC)
Posts: 1

I miss the brokers tips
Mary Hamilton (Citywire)
Posted: 09 February 2011 12:56:26(UTC)
#6

Joined: 05/11/2010(UTC)
Posts: 61

Thanks for the comments - we'll see what we can do.

Mark - thanks for letting us know about the Android issue - I'll pass that on to our technical team and see what they say.

Brian - the broker tips have stopped because Phil Cozens, who writes them, is currently away on holiday. He's back at the end of February.
chazza
Posted: 09 February 2011 13:10:21(UTC)
#7

Joined: 13/08/2010(UTC)
Posts: 305

Thanks: 140 times
Was thanked: 353 time(s) in 147 post(s)
I would find it very useful if you were to add a column to the Portfolio facility to indicate the discount (or premium) at which ITs are trading (it is quite laborious to extract it from the individual IT fact sheets).
Nick-
Posted: 09 February 2011 13:34:29(UTC)
#8

Joined: 16/09/2008(UTC)
Posts: 8

Was thanked: 2 time(s) in 2 post(s)
I too miss the brokers tips. I find your newspaper comments in place of brokers tips a misspend time.
Anonymous Post
Posted: 09 February 2011 15:09:52(UTC)
#9
Anonymous 1 needed this 'Off the Record'

I could never get the portfolio site to work
Paul SP
Posted: 09 February 2011 15:46:24(UTC)
#11

Joined: 09/02/2011(UTC)
Posts: 1

Please have articles load up on a single page. Having to load up the full article with another click (another long wait) or worse each click to load another page is a real pain in the a**e. The reason given about advertising revenue (last time the web site was updated) does not hold water as other sites do not have this annoying process. We don't all have super fast broadband as in London and South East.
Keith Dillingham
Posted: 09 February 2011 16:00:33(UTC)
#12

Joined: 03/02/2008(UTC)
Posts: 6

Three points:
1) I find Citywire pages are too resource intensive for my laptop (1.6 GHz dual core with 2 GB RAM). If I open three or four Citywire articles simultaneously my laptop cooling fan usually comes on as it works hard to cope and often one page freezes or crashes. Opening several pages on other sites is rarely a problem.
2) Citywire sends out too many e-mails with too many articles that are high on verbage but low on factual information; high on soft discussion but low on hard facts. Articles that are not about finance are easily ignored. But other articles sound like they might be informative but turn out not to be, e.g. Thursday's BOE meeting keeps interest rates on hold, Andrew Sentance wants to raise them, Adam Posen wants lax monetary policy, higher rates might stifle growth, but is it the wrong sort of inflation etc. Repeat article for each subsequent BOE rate setting meeting. Articles on your rival, Interactive Investor, tend to be fewer, more succinct and more informative. I appreciate different people have different tastes, e.g. you first Diary of a Dumb Investor was remarkably dumb but attracted about 80 replies from readers wanting to be helpful.
3) As a private investor I find your rival, Interactive Investor, provides information that is more useful and relevant to my needs.

After all that criticism I'll add that I find many of your staff are good and informed and I'll continue to read articles selectively. Perhaps one solution might be to categorise presentation of your site so that people who are into finance get tighter financial information, while the more general readership get the soft discussions, primers on how to save for retirement, personal finance articles etc.
sarah b
Posted: 09 February 2011 16:03:45(UTC)
#13

Joined: 21/09/2007(UTC)
Posts: 7

Thanks: 80 times
Was thanked: 11 time(s) in 2 post(s)
I agree with Chazza,comment re IT's. It would be good to show the discount/premium.
Mary Hamilton (Citywire)
Posted: 09 February 2011 17:11:29(UTC)
#14

Joined: 05/11/2010(UTC)
Posts: 61

Thanks everyone for your comments - it's great to know what would be useful. I'm making a long list of issues with the portfolio tool - I'll make sure Chazza and Sarah that your comments get passed on.

Anon 1 - I'm sorry to hear you couldn't get the portfolio to work - would you mind telling me whether you were on a PC, laptop or something else, and what browser/s you used?

Joe - There are lots of improvements I want to make specifically to the forum software, including comment editing, deleting duplicate comments and letting you navigate more easily between threads. Not sure when the improvements will be made, but they are due for an overhaul. Are there any other functions you'd particularly like to have on the forums?

Paul - We're trying to speed up loading times at the moment, though I appreciate that's not as helpful as having articles load up on a single page by default. We're still looking at ways to make pagination work better so that there's less load for you and others on slower connections, and I'll make sure your feedback is heard.

Keith - Your point 1 has been a problem for a while now and is something we're doing a lot of work on at the moment. There are lots of different things we need to fix, but you should start to see a difference soon.
Point 2 is well taken - something we're trying out at the moment with our emails is putting more "expert" articles in the morning emails, with more general content at lunch time. It's a very new system and we're still ironing out the kinks. I'd like to try and differentiate those better on the site as well - do you have any ideas as to how you'd prefer to see that work? Would you rather get just an expert email and see only those articles, or have them flagged up in some other way?
Jeremy Bosk
Posted: 09 February 2011 21:14:35(UTC)
#15

Joined: 09/06/2010(UTC)
Posts: 1,294

Thanks: 85 times
Was thanked: 213 time(s) in 128 post(s)
The site seems to go down around 2AM every morning which is frustrating for your overseas readers and for insomniacs like me:-)

I agree about segregating the in depth from the beginners' articles and the general items.
Chris Marsden
Posted: 09 February 2011 23:46:01(UTC)
#16

Joined: 17/04/2010(UTC)
Posts: 138

Thanks: 2 times
Was thanked: 4 time(s) in 3 post(s)
I would like to see different Portfolio ideas.

Suitable for CAUTIOUS, MODERATE, DYNAMIC
and
for investors with £5k, £50k and £500k portfolio sizes.
ie 9 different ones. with 5k you can only have 1 - 5 investments, assuming day to day cash is held already elsewhere.

Also a competition for best performance over 6 or 12 month periods by reader's portfolios. (Imaginary, not necessarily held of course)

All of this intended to give old and new investors ideas of what might work in their portfolios.
Mary Hamilton (Citywire)
Posted: 10 February 2011 13:05:46(UTC)
#18

Joined: 05/11/2010(UTC)
Posts: 61

Thanks again. Jeremy, I've forwarded your comments on to our IT department - we should have backups running at that time, so they're taking a look into it.

Chris - I love that idea. We're looking into it.

Joe - thanks for clarifying, much appreciated - and I agree. Those functions are at the top of the list for upgrades to the forum.
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