I have a Spanish colleague who invests through Barclays Spain (following my recommendation). In May last year, she bought 400 shares in BP. I had 500 BP shares at that time and received over £100 in dividends. My colleague received just £3.62 (€4.42) into her account. When she asked Barclays Spain why so little, she was told “various commissions and charges from the UK and Spain”. I cannot believe that Barclays UK (assuming they act as brokers in this case), would have taken much, so what happened to the rest? Needless to say, we are looking at alternative banks. But if Barclays themselves behave like this, what chance does she have. Any suggestions would be welcome.