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David Trigg
Posted: 06 June 2018 17:13:36(UTC)
#1

Joined: 20/03/2010(UTC)
Posts: 79

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Hi,
Does anyone know how to solve this:

Opening screen tells me they have changed login so need to press ‘forgotten password’.

I do this and get asked for email address for verification code.

I do this and get verification code which I enter and it then goes to ‘change password’ screen.

I change password:

It goes back to the first screen!!!
1 user thanked David Trigg for this post.
V7MJB on 07/06/2018(UTC)
Helen
Posted: 06 June 2018 18:44:21(UTC)
#2

Joined: 22/03/2014(UTC)
Posts: 5

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I went round in circles when attempting to log in. I received three verification codes before I realized what was happening.

It is confusing because the opening screen does not change. The message in red is still present after you have changed your password. Log in by entering your email address and your new password.

David Trigg
Posted: 06 June 2018 21:00:49(UTC)
#4

Joined: 20/03/2010(UTC)
Posts: 79

Thanks: 73 times
Was thanked: 33 time(s) in 23 post(s)
Thank you Helen. I’ll give it a go tomorrow. 😊
Tyrion Lannister
Posted: 06 June 2018 23:25:51(UTC)
#3

Joined: 03/03/2017(UTC)
Posts: 402

Thanks: 246 times
Was thanked: 303 time(s) in 185 post(s)
Helen;63487 wrote:
I went round in circles when attempting to log in. I received three verification codes before I realized what was happening.

It is confusing because the opening screen does not change. The message in red is still present after you have changed your password. Log in by entering your email address and your new password.




I had exactly the same experience! :)
1 user thanked Tyrion Lannister for this post.
David Trigg on 06/06/2018(UTC)
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